Privacy Policy

Last Updated: September 26, 2026

At TORCH, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Your name
Email address
Billing and shipping address
Phone number, when provided
Order and transaction information
Information you provide when contacting customer support

We may also automatically collect certain information about how you interact with our website, such as your IP address, browser type, device information, and pages you visit.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Provide shipping and delivery updates
Respond to customer-service requests
Process payments
Improve our website and products
Prevent fraud and unauthorized activity
Comply with applicable legal requirements

3. Payment Information

Payments are processed through third-party payment providers. TORCH does not intentionally store your complete payment card information on our own systems.

Payment providers may collect and process information according to their own privacy policies.

4. Sharing Your Information

We may share necessary information with trusted third parties that help us operate our business, such as payment processors, shipping companies, suppliers, fulfillment providers, website providers, and other service providers.

We only share information when reasonably necessary to provide our services, fulfill orders, operate our website, or comply with legal requirements.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website, and improve your experience.

You may be able to control cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

To make a privacy-related request, contact us using the information below.

8. Children's Privacy

Our website is not intended for children who are not legally permitted to use or purchase our products.

We do not knowingly collect personal information from children in violation of applicable law.

9. International Customers

Because TORCH may serve customers internationally, your personal information may be processed or transferred in countries other than the country where you live.

We take reasonable steps to handle personal information in accordance with applicable privacy laws.