FAQ

Frequently Asked Questions

Where do you ship?

We ship to selected destinations worldwide. Shipping availability may vary depending on the product and destination.

How long does shipping take?

Orders are typically processed within 1–5 business days. Delivery times vary by destination and fulfillment location, but international orders may generally take around 7–25 business days.

Where are your products shipped from?

Depending on the product, orders may be fulfilled from suppliers or warehouses located in different regions, including Asia, Europe, and the United States.

Will I receive tracking information?

Yes. When tracking is available, you will receive tracking information by email after your order has been shipped.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at cigarfactory67@gmail.com. We will do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged product and packaging. We'll review the situation and help determine the appropriate solution.

Do you accept returns?

Returns are handled according to our Returns & Refunds Policy. Please review that policy before sending any product back.

Will I have to pay customs or import fees?

Depending on your country, your order may be subject to customs duties, taxes, or import fees. Any applicable charges are generally the responsibility of the customer.

Can I order a lighter?

We offer selected cigar lighters and accessories. However, certain lighters may have shipping restrictions depending on the destination and shipping carrier. If a product cannot legally or safely be shipped to your location, we may need to cancel or modify the order.